Terms and Conditions
All models and images on this website are the copyright of OSHIRO modelterrain and may not be reproduced IN ANY WAY WHATSOEVER without written permission.
Please read carefully before placing your order. By using this website and/or placing an order for items,
you confirm your agreement to our terms and conditions.

(Revision MAR 2014)

All buildings items are sold as unpainted from 2014
1. Payment to be made in pounds stirling, prices are subject to change without notice though the web site will be updated as soon as possible. Payment method via paypal.
2. Delivery can be done in several ways. All deliveries are sent via trackable post.
  • Personal delivery at a show
  • Royal Mail First Class Recorded delivery for orders under £30 (UK only)
  • Royal Mail Special delivery for orders over £30 (UK only)
  • Royal Mail with insured delivery (worldwide)
attentionAll deliveries need receiver signature.
3. For postage and packaging charges an estimate will be made of your order and added to your total.
An e-mail will be sent when payment has cleared and also once your items are in the post and then the relevant tracking number will be given.
4. All goods are insured when shipped and if goods arrive damaged (you need to check the items at the time of delivery), please notify the postal worker at time of delivery and us via e-mail up to two days later and we will endevour to resolve it. In the case of resin or catalogue items please send them back in their original wrapping and we will send a replacement as soon as we can, in the cast of custom terrain please send it back in it's original wrapping and we will repair the item and send it back.
5. If no contact has been received from you for four weeks after the e-mail with tracking number has been sent then no refund or exchange of any kind will be given for any reason whatsoever.
6. All buildings items are sold as unpainted from 2014. All resin items come in an unpainted but primed condition and can be painted for an additional cost, please contact for futher details. Painted items in the catalogue are only representative of colour and variations might occur.
7. For custom terrain, an estimate will be given which might be different to the final price but will not be hugely different. A deposit of 25% (non refundable) is required for initial material costs and guarantee's the job, progress photos will be sent and delivery will be arranged once final payment has been received. If there is no contact from you for eight weeks then the job will have deemed to have been cancelled.
8. In the case of catalogue items, if for any reason, you are not 100% satisfied with your purchase,
simply e-mail us within two days and then send us the order within five days, unused and in it's original packaging (paying for return postage), together with a print out of your order conformation email and reason for returning and a full item cost will be issued. I will not offer refunds or exchanges on items that have been damaged through misuse or poor care on the purchasers behalf.
9. If any link for Oshiro modelterrain is to be used via an external website or publication then please contact us beforehand and we will be happy for you to use it.
10. OSHIRO modelterrain will not use or release your personal information to any third parties.